Privacy policy
How Does Alma Natura Protect Your Personal Data?
Alma Natura is committed to protecting the privacy of its customers and takes the safety of their information very seriously. The company is transparent about the information it collects and how it uses it. Alma Natura guarantees the confidentiality of personal information and ensures that no information outside the scope of the company's activities will be transferred to third parties.
Internet users can view Alma Natura's privacy policy on the website www.alma-natura.org. All personal data collected is processed in accordance with European data protection legislation and the personal database created at the time of registration is kept confidential.
What is considered personal information?
Personal information refers to all data that pertains to a customer and allows for their identification, such as their name, address, phone number, email address, order number, and information related to individual access to the site.
What Personal Data Does Alma Natura Collect?
Alma Natura collects customers' personal data at the time of registration on its website. The following information is likely to be collected:
• Name, surname, postal address, email address, phone number, login ID, proof of identity and training in Traditional Chinese Medicine (for TCM professionals only), tax ID (mandatory for companies and optional for individual clients).
• Order history.
• Communications with the company through its email address contact@alma-natura.org.
Why Does Alma Natura Collect Personal Data?
Alma Natura collects personal data to perform services related to customers' orders and fulfill tax obligations related to its activities. Without the collection of personal data, it would not be possible to process or bill orders. Personal data is only processed within the framework established by current laws.
The personal data of customers is collected, processed, and protected by Yao Dao Ltd, located at 14 Brichebor Street, 1501 Sofia, Bulgaria, with VAT ID BG204015681.
How Does Alma Natura Use Customers' Personal Data?
Personal data can be used for the following purposes:
• Sending quotes and order validation links to customers' emails. These emails are not sent for marketing purposes, they are an integral part of the ordering process initiated by the customer and cannot be deactivated. By accepting the confidentiality policy, customers accept to receive such emails.
• Contacting customers by email or phone in case of a problem regarding order preparation, preparation, or delivery. These communications are not carried out for marketing purposes, they are an integral part of the ordering process initiated by the customer and cannot be deactivated.
• Sending ordered products to customers' postal addresses.
• Sending invoices for purchases.
• Sending information or promotional offers about products and announcements of events directly related to Traditional Chinese Medicine. Customers who accept the confidentiality policy explicitly authorize the company to communicate this information electronically. Customers have the option to receive or decline such communications at the time of registration and can change their preference at any time by modifying their choice in their personal space on the website. They can also unsubscribe from marketing emails through the link at the bottom of each email.
Is Personal Information protected?
Alma Natura takes all necessary measures to ensure the security and confidentiality of personal data, including preventing damage, deletion, or unauthorized access by third parties.
How Long is Personal Information Kept?
The retention period for personal data depends on the subscribed service. Alma Natura will not keep personal information beyond the time necessary to provide the service and the duration imposed by applicable tax regulations.
How to Request an Update, Correction, or Deletion of Personal Information
In accordance with applicable legislation, all our customers have the right to access, modify, rectify, and delete their data.
You have the right to:
• Request information to determine if we have any personal information about you.
• Request access to your personal information (commonly known as a "request for access to personal data").
• Request correction of your personal information in our possession. This allows you to correct any incomplete or inaccurate information we may have about you.
You can view and modify your personal data registered on our site in your personal space after logging in to the "My Profile" section.
Additionally, you have the right to:
• Request deletion of your personal information. This procedure allows you to request that we exclude or remove all of your personal information that we no longer have a reason to retain.
• Withdraw your consent. You have the option to withdraw your consent for the collection and processing of your personal information for the preparation of your order. Once we receive notice of your withdrawal of consent, we will no longer process the information for the purpose(s) for which you provided your consent, unless we have a legitimate reason to do so.
You can request the suppression of your personal data and the withdrawal of your consent by writing to us at the email address contact@alma-natura.org.